Contact the Accounts Receivable department:
To determine your interlocutor, enter your department / country, specify the subject of your inquiry below. For any other request, fill out our
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Commercial
Quote: Material / Spare parts / Commissioning
Account opening
Modification of contact details: addresses / telephones / email / siret
Annual commercial conditions
Difference in invoices, payment terms
Request for visits
Technical
Information and sending of documents: PV / Notices / Catalog / Excel price list
Access all product documentation
Technical info / selections
VMC Collective Housing studies
Ordered
Sending of Orders: new or modified
Acknowledgment of receipt of orders / Product availability
Contact the Sales Administration Department:
Deliveries / Management of anomalies
Contact the Sales Administration Department:
Escalation of product / service quality problems
Contact the Quality Department:
sav@vim.fr - Tel : 33 5 49 06 72 06 or 33 5 49 06 60 14
After-sales
Material recovery request
Precise material availability
Contact the Sales Administration Department:
Organization of commissioning
Telephone advice at start-up
Replacement of equipment under warranty
Contact the After Sales Service:
sav@vim.fr - Tel : 33 5 49 06 60 38 or 33 5 49 06 60 25
Costing of non-priced spare parts
Contact the After Sales Service:
sav@vim.fr - Tel : 33 5 49 06 60 38 or 33 5 49 06 60 25
VIM - Headquarters
2 Rue les Prés Megy - 79800 Soudan - FRANCE
Phone : +33 (0)5 49 06 60 00
infoclient@vim.fr
Hours: 8:30 am-12pm / 1:30 pm-5:30pm
except Friday 4:30 p.m.
North regional office
ZI de la Bonde - 2 rue du Buisson aux Fraises - Build E
91300 MASSY
Phone : 01 64 47 62 81
Fax: 01 64 47 62 85
drnord@vim.fr
Hours: 8:30 a.m.-12 p.m. / 1 p.m.-5.30 p.m.
except Friday 3.45 p.m.
South Regional Directorate
36 avenue des Frères Montgolfier - Building 3
69680 CHASSIEU
Phone : 04 72 79 38 20
Fax: 04 72 79 38 19
drsud@vim.fr
Hours: 8:30 a.m.-12 p.m. / 1 p.m.-5.30 p.m.
except Friday 3.45 p.m.
Export Department
ZI de la Bonde - 2 rue du Buisson aux Fraises - Build E
91300 MASSY
Phone : +33 1 64 47 62 70
Fax: +33 1 64 47 62 75
export@vim.fr
Hours: 8:30 a.m.-12 p.m. / 1 p.m.-5.30 p.m.
except Friday 3.45 p.m.
