Personal data protection policy

1 - Context

VIM SASU ( VIM ) is a company of the Soler & Palau Ventilation Group group registered in France (NIF: FR 77 380 349 761)

VIM committed to protecting the confidentiality of the data of third parties with whom we interact, including our customers, our suppliers, our service providers, third parties (you / your) who visit our website and / or with whom we have a commercial relationship. .

This privacy policy sets out our personal data collection and sharing practices for our website and for the other channels described below. If you provide us with your information (either through our website, in person, by telephone or email, or by other means of electronic communication), you agree to the treatment described in this privacy policy.

Other information highlighting certain uses we want to make of your personal information, as well as the ability to enable or disable certain uses may be provided to you when we collect personal data from you.

This privacy policy is intended to explain our privacy practices and covers the following areas:
(a) What personal data about you we may collect
(b) How we may use your personal data
(c) to whom we may disclose your personal data
(d) How we protect your personal data
(e) What are your rights and who to contact to access and update your personal data
(f) What is our cookie policy
(g) How we notify you about changes to this privacy policy

2 - What personal data about you can we collect?

We collect personal data from our customers, service providers, suppliers, specifiers, users, customers or potential suppliers and more generally from any person entering into a business relationship with VIM .

Personal data may come from the following sources:

  • Correspondence: if you contact us by mail, telephone, e-mail and any other electronic means, we may keep a record of this correspondence.
  • The personal data that you provide us: such as name, contact details, function and this to access information, services or enter into a commercial relationship with us
  • Transactions: via our website or any other channel used in the execution of transactions
  • Use of our website: details of your visits and information collected via cookies and other tracking technologies (IP address, domain name, your browser, your operating system, traffic data, location, etc.)
  • Professional sites: contact requests on our products and services from partner sites.
  • Survey information: we collect the data you provide to us in surveys related to the quality of our services and products.

3 - How we can use your personal data?

The use of personal data under EU data protection laws must be justified by at least one of the following legal grounds:

  • Consent: when you have consented to the use of your data, you will have received a consent form in relation to such use
  • Contract execution: when your data is necessary to conclude or execute our contract with you.
  • Legal obligation: where we need to use your data to comply with our legal obligations.
  • Legitimate interest: when we have a legitimate interest in using your data and the reasons for which you use it, and it is not outweighed by any negative impact on your interests, your fundamental rights or your freedoms.
  • Legal claim: when your information is necessary for us to defend, pursue or make a claim against you, or a third party.

We may use your personal data in the following ways:

  • To inform you of news and changes to our services and products.
    Justification for use: legitimate interests
  • To efficiently provide products and services to you and conduct our business relationships
    Justification for use: contract performance, legitimate interests
  • To provide you with marketing materials
    Rationale for use: consent
  • To ensure that we are paid, that we pay you, to collect any payment due to us and, if applicable, to enforce such collection through debt collection agencies or other legal actions including the opening and execution of legal proceedings.
    Justification for use: contract performance, legal claims, legitimate interests

We do not process your personal data for purposes other than those described in this document.

4 - To whom we can disclose your personal data?

Your personal data may be transferred within the Soler & Palau Ventilation group to which VIM belongs, to our business partners, newsletter platform.

Our business partners can only process your personal data for marketing actions carried out on our behalf. We always make sure that our partners do not process the personal data transferred to them for other purposes.
We do not transfer your personal data outside of the European Union or the European Economic Area.

5 - How do we protect your personal data?

Internet security
No data transmission on the Internet or on the website can be guaranteed against intrusions. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with legal data protection requirements.
All information you provide to us is stored on our secure servers or those of our subcontractors and accessible and used subject to our security policies and standards. Where we have given you (or where you have chosen) a password allowing you to access certain parts of our websites, you are responsible for keeping this password confidential and for any other security procedures that we provide to you. let us point out.

The duration of the conversation
We will retain your personal information for as long as necessary for the processing purposes for which it was collected and for any other permitted purposes (for example, certain transaction details and correspondence may be retained until the claims deadline has passed. expired or to comply with regulatory requirements regarding the retention of such data).

Therefore, if the information is used for two purposes, we will keep it until the end of the last period.

We limit access to your personal information to people who need to use it in the course of their professional activities. Our retention periods are based on the needs of the business. Information that is no longer needed is anonymized or securely destroyed.

6. What are your rights and who to contact to access and update your personal data?

Your rights

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal information. You can also exercise this right at any time by contacting us as indicated in this paragraph.

If you have any questions regarding the use of your personal information, you should contact us. Under certain conditions, you may have the right to ask us to:
(a) Provide you with more details about how we use your information
(b) Provide you with a copy of the information you have provided to us
(c) Update any inaccuracies in the personal information we hold
(d) Delete any personal information for which we no longer have a legitimate reason for use
(e) Where processing is based on consent, withdraw your consent so that we can stop this particular processing
(f) Object to any processing based on legitimate interests, unless our reasons for undertaking such processing outweigh any prejudice to your data protection rights
(g) restrict the use of your information during the investigation following a complaint

The exercise of your rights is subject to certain exemptions to safeguard the public interest (for example the prevention or detection of crime) and our interests (for example the maintenance of legal privilege). If you exercise any of these rights, we will verify your rights and respond in most cases within one month.

If you are not satisfied with the use of your personal information or our response to the exercise of these rights, you have the right to complain to the CNIL

Updating information
We will do everything possible to ensure that your personal information is accurate. In order to help us in this process, you must inform us of any changes to the personal information you have provided to us by contacting us at the address indicated below.

Contact us
If you have any questions regarding this policy, please contact our Data Protection Officer by email at:

7. What is our cookie policy?

We use cookies on our websites.

A browser cookie is information collected by the visited website and stored on the user's computer. It can be persistent, if it lasts after the browser is closed, or session-based, in which case it is destroyed when the browser is closed.

VIM does not use persistent cookies to store your personal information. We use session cookies for the sole purpose of browsing the site, but do not store any personal information.

We use Google Analytics to track traffic to our website, which may use cookies for this purpose. Please see the Google Analytics privacy policy for more information.

8. Changes to our privacy policy

We may change the content of our website and the way we use cookies without notice, and therefore our privacy policy may be updated in the future. We therefore encourage you to consult it when you visit the website from time to time to stay informed about how we use personal data.

This privacy policy was last updated on June 08, 2018.