Customer relationship

A local sales team

Our sales team is made up of 25 Traveling Technical Sales Representatives and 2 Prescription Managers located throughout the country.
Thanks to their solid experience in climate engineering, they are at your side to inform you, advise you, produce offers adapted to your projects and monitor the smooth progress of your projects.
They are assisted by 15 Sedentary Technical Sales Representatives also available to carry out selections, quotes or VMC studies collectively, for example.
4 sales assistants, also based in the region, support the sales system. They process and transmit your orders and send you any document or information that you have not been able to download from our website.
The entire sales team is in constant coordination with the ADV and after-sales service departments.

The ADV sales administration service at the heart of the logistics organization

The ADV service is based at headquarters. It manages your orders from their entry into our ERP until delivery.
Your contacts work in close collaboration with the purchasing, production, shipping and transport departments.
They inform you directly of product availability, send acknowledgments of receipt, monitor orders and deliveries.

After-sales service, telephone advice, commissioning management, spare parts sales, on-site equipment assembly

For practical questions related to installation, organizing returns and replacement of products or defining spare parts, a team of 8 people is at your service.
It relies on national networks of service providers to ensure the commissioning or troubleshooting of our equipment.
After-sales service contacts